Jul 29, 2013 at 03:49 PM
I have a question re: electronic components
I'm at my parents in Nebraska and my dad rented me an S5 with electronic Ultegra.
When I got on it yesterday it was immediately clear that the rear derailer was not properly aligned. It was rideable, but the chain felt rough on the cassette and when I shifted into a gear smaller than about 39/19 the derailer was hitting the spokes.
For the ride I was doing I didn't need any more than that, so it was annoying but fine.
When my dad returned it, he pointed out to them that it was not aligned, since you'd expect a $40/day rental to be properly tuned. They examined it and found a scratch on the derailer and said "this bike hit the ground" and blamed us. Which is absurd. Not only that, but they're making us pay for damages.
To make matters worse, not only are they saying I crashed when I didn't, but they are saying the whole derailer needs to be replaced - $200. Now, I've crashed hard - HARD - and not had to buy new derailers. Are these electric components more sensitive? Don't they have the same kind of disaster preventing hangers that others have? Cuz it's like - if I crashed your bike hard enough to break the derailer, why are there no other scrathes on it?
Since my dad signed a contract that said it was in good condition, we are now on the hook for the repair. It's one of those things - they're like "here's the bike it's all tuned up, this is the agreement that says you're responsible for damages..." etc. He, being a busy guy, signed it and brought it home.
But I plan to press them on it so I at least wanna know what I'm talking about.
